https://www.colleentrolove.co.nz/blog daily 0.75 2026-01-12 https://www.colleentrolove.co.nz/blog/what-it-was-like-to-be-me-in-2025 monthly 0.5 2025-12-23 https://www.colleentrolove.co.nz/blog/how-i-helped-a-supply-chain-department-become-email-efficient monthly 0.5 2025-12-10 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/ce5c15a3-0088-47a3-9c00-953a0d092c22/CT+Goodman+Fielder2.png Blogs by Colleen Trolove and Miraka Shelly Davies - How I helped a supply-chain department become email efficient - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/58084caf-c9c8-4af3-ba7f-9628b27470ad/CT+Goodman+Fielder+feedback.png Blogs by Colleen Trolove and Miraka Shelly Davies - How I helped a supply-chain department become email efficient - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.colleentrolove.co.nz/blog/review-of-clear-concise-compelling-by-simon-hertnon monthly 0.5 2025-10-21 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/62915363-e64a-4d81-8fb7-4d6af73de254/Clear+Concise+Compelling.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - Review of Clear Concise Compelling by Simon Hertnon - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.colleentrolove.co.nz/blog/how-i-helped-a-government-agency-write-better-board-papers monthly 0.5 2025-10-25 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/d0abb5cd-4135-479d-b647-4b611cadd415/2.png Blogs by Colleen Trolove and Miraka Shelly Davies - How I helped a government agency write better board papers - Make it stand out The plan was to optimise the template and train the writers, commissioners, and reviewers. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/90eeeeb5-9b61-447c-86b0-5b7b5f15d63f/4.png Blogs by Colleen Trolove and Miraka Shelly Davies - How I helped a government agency write better board papers - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/b91050f9-81da-40da-b392-7f6ef765f703/3.png Blogs by Colleen Trolove and Miraka Shelly Davies - How I helped a government agency write better board papers - Make it stand out The results from this piece of work https://www.colleentrolove.co.nz/blog/terms-and-conditions-should-be-more-relevant-and-relatable monthly 0.5 2025-11-17 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/0e205fe1-c4d4-4f31-b794-17beba35a5c0/Plumber+terms.png Blogs by Colleen Trolove and Miraka Shelly Davies - A non-lawyer’s opinion: T&Cs should be more relevant and relatable - Make it stand out Screenshot of the plumber’s terms. This was just the first of two pages! https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/a35b1a66-a590-4ad9-8a5e-132a5f8b5d4b/Eden%27s+agreement.png Blogs by Colleen Trolove and Miraka Shelly Davies - A non-lawyer’s opinion: T&Cs should be more relevant and relatable - Make it stand out Screenshot of the contractor’s agreement. This was also the first of two pages, but what a different reader experience! https://www.colleentrolove.co.nz/blog/opposerepealplainlanguageact monthly 0.5 2025-11-18 https://www.colleentrolove.co.nz/blog/investinplainlanguage monthly 0.5 2025-11-18 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/c57e551c-8f8e-4791-a2bc-be44e27af685/Doc+1+reading+time.png Blogs by Colleen Trolove and Miraka Shelly Davies - Why investing in plain language training is a smart business move - Make it stand out The time it took for 10 participants to read the ‘normal’ emails. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/6f643b41-fbc6-4e87-b2ff-2bacd4e4004f/Doc+2+reading+time.png Blogs by Colleen Trolove and Miraka Shelly Davies - Why investing in plain language training is a smart business move - Make it stand out The time it took for 10 participants to read the plain language emails. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/aec2c1e8-adab-46b1-a807-6786a821b77f/Doc+1.png Blogs by Colleen Trolove and Miraka Shelly Davies - Why investing in plain language training is a smart business move - Make it stand out Words participants used to describe the writers of the ‘normal’ emails. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/0ce5267b-4558-41e8-90dd-a7f442b311b4/Doc+2.png Blogs by Colleen Trolove and Miraka Shelly Davies - Why investing in plain language training is a smart business move - Make it stand out Words participants used to describe the writers of the plain language emails. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/61247d68-5764-44e8-94bc-167f8de24307/Hard+or+easy.png Blogs by Colleen Trolove and Miraka Shelly Davies - Why investing in plain language training is a smart business move - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.colleentrolove.co.nz/blog/whatisplainlanguage monthly 0.5 2026-01-06 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1e1a8b0b-a688-4aac-810d-d44c1f15dec4/1.png Blogs by Colleen Trolove and Miraka Shelly Davies - Plain language - what is it really? - Make it stand out Plain language is the point where reader-focused structure, language, and design overlap https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/a94dfec5-981b-489b-91c2-66f54a0a0abf/2.png Blogs by Colleen Trolove and Miraka Shelly Davies - Plain language - what is it really? - Make it stand out No one wants to read a wall of words https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1ff3eb84-7aa8-4d1b-95e6-196a40fdaa2d/3.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - Plain language - what is it really? - Make it stand out It’s hard to make sense of structure without anything to hold it together. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/346981e1-7220-4207-a954-f288ee665c5e/4.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - Plain language - what is it really? - Make it stand out A design can be great but it doesn’t say much by itself. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/74e243db-18b7-4749-b806-56a88beb91c3/5.png Blogs by Colleen Trolove and Miraka Shelly Davies - Plain language - what is it really? - Make it stand out Section of an info sheet about a duty holder review. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/75eaf2b2-49cc-4afe-a246-85352a779363/6.png Blogs by Colleen Trolove and Miraka Shelly Davies - Plain language - what is it really? - Make it stand out Notice how much more interesting it is to read the bottom line up front. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/9afb3c03-94c5-4496-8664-0465e5343db3/7.png Blogs by Colleen Trolove and Miraka Shelly Davies - Plain language - what is it really? - Make it stand out Where our eyes go when we’re skim reading – called the F pattern. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/01399a54-06ea-4fdd-afa0-722fd8d7214d/8.png Blogs by Colleen Trolove and Miraka Shelly Davies - Plain language - what is it really? - Make it stand out Your eye skims the headings and you instantly learn the BLUFs. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/3a252fdd-6c27-49d2-a31f-2f21a4d18a10/9.png Blogs by Colleen Trolove and Miraka Shelly Davies - Plain language - what is it really? - Make it stand out Notice how even basic headings and bullets make information pop. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/6ce009cd-37e6-430c-9b9a-1604dd0acb9d/1.png Blogs by Colleen Trolove and Miraka Shelly Davies - Plain language - what is it really? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/85a66f27-caa3-431f-9638-a4502d6501d0/11.png Blogs by Colleen Trolove and Miraka Shelly Davies - Plain language - what is it really? - Make it stand out A shortcut to writing in plain language – remember these 3 tips. https://www.colleentrolove.co.nz/blog/plainlanguagemakeshappyemployees monthly 0.5 2025-11-18 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/73321068-60a8-48e1-a341-aba348c5ca41/New+Zealand+literacy+statistics.png Blogs by Colleen Trolove and Miraka Shelly Davies - 4 ways plain language makes for happier, more effective employees - Make it stand out The spread of literacy in New Zealand – only levels 3, 4, and 5 like reading! https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/633d9d4f-0ec9-43bf-9c3f-6b5ddbb7d4c8/Definitions+of+literacy+levels.png Blogs by Colleen Trolove and Miraka Shelly Davies - 4 ways plain language makes for happier, more effective employees - Make it stand out What do you think your level is? What about a family member? https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/b6832a59-c131-4e63-b928-b5b42f9d4103/goals.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - 4 ways plain language makes for happier, more effective employees - Make it stand out Knowing the company’s goals got me focused on achieving them! https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/7f0cd076-0d33-45e6-aa39-daa8b33d5e71/time+wasting.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - 4 ways plain language makes for happier, more effective employees - Make it stand out Unnecessary processes and emails waste time! https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/e78015ec-3541-4395-8011-6925d97d2eab/UPW+Black.png Blogs by Colleen Trolove and Miraka Shelly Davies - 4 ways plain language makes for happier, more effective employees - Make it stand out Join the School of unProfessional Writing https://www.colleentrolove.co.nz/blog/how-im-helping-a-large-multinational-with-grad-training monthly 0.5 2025-11-18 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/cc941448-666c-4d20-833b-f449dd4a0a67/Case+study+3.png Blogs by Colleen Trolove and Miraka Shelly Davies - How I’m helping a large multinational with grad training - Make it stand out Complex situation; clear goal. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/6c20ec10-d3a5-4f15-8379-deb3f30647b6/Case+study+2.png Blogs by Colleen Trolove and Miraka Shelly Davies - How I’m helping a large multinational with grad training - Make it stand out Three-part programme to fit around packed schedules https://www.colleentrolove.co.nz/blog/how-i-helped-a-council-controlled-organisation-improve-its-board-papers monthly 0.5 2025-11-18 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/4697b407-1386-4c0c-aa21-fadc36f01a16/Case+study+about+CCO+-+pic+3.png Blogs by Colleen Trolove and Miraka Shelly Davies - How I helped a council-controlled organisation improve its board papers - Make it stand out Training the whole chain of production https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/e553b589-b0ba-4213-8ad3-dccf25182539/Case+study+about+CCO+-+pic+2.png Blogs by Colleen Trolove and Miraka Shelly Davies - How I helped a council-controlled organisation improve its board papers - Make it stand out Good writing allows directors to think about the content of papers, not work hard to understand them. https://www.colleentrolove.co.nz/blog/3-lessons-after-8-months-of-being-in-business-for-myself monthly 0.5 2025-11-18 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/4b08e7de-6b55-4e54-b679-33b2bd9879bb/--681.JPG Blogs by Colleen Trolove and Miraka Shelly Davies - 3 lessons after 8 months of being in business for myself - Make it stand out Miraka – best mentor ever! https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/88774631-474e-47af-82f9-b33d06072c33/Confident+than+competent.png Blogs by Colleen Trolove and Miraka Shelly Davies - 3 lessons after 8 months of being in business for myself - Make it stand out A family gem that has stood the test of time! https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/0030f458-a104-4103-8f6c-65185f794279/Colleen-ceremony.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - 3 lessons after 8 months of being in business for myself - Make it stand out A gig at the City Gallery, playing for the WriteMark Plain Language Awards https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/f2822584-d44a-496a-b7dd-78b53956b9b6/UPW+Black.png Blogs by Colleen Trolove and Miraka Shelly Davies - 3 lessons after 8 months of being in business for myself - Make it stand out Join the School of unProfessional Writing https://www.colleentrolove.co.nz/blog/crossfit-and-writing-how-to-make-hard-habits-easynbsp monthly 0.5 2025-11-18 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/326eeec5-e479-40f1-bc5d-2746c8933017/Squats.png Blogs by Colleen Trolove and Miraka Shelly Davies - CrossFit and writing – how to make hard habits easy  - Make it stand out My nemesis: the overhead squat https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/a3716913-37a2-4365-a387-3c237f4235bf/Screenshot+2024-09-06+at+5.26.48%E2%80%AFPM.png Blogs by Colleen Trolove and Miraka Shelly Davies - CrossFit and writing – how to make hard habits easy  - Make it stand out Our supportive group... https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/9ebf650a-9e08-402f-a1ae-b4271beb0152/Untitled+%28Email+Header%29+%281%29.png Blogs by Colleen Trolove and Miraka Shelly Davies - CrossFit and writing – how to make hard habits easy  - Make it stand out ...And Justine’s incredible dinners! https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/4f0d9650-adbe-45b0-93ee-545f5c8c6542/Push+ups.png Blogs by Colleen Trolove and Miraka Shelly Davies - CrossFit and writing – how to make hard habits easy  - Make it stand out Apparently one day this will become push ups in a handstand position! https://www.colleentrolove.co.nz/blog/howtowritebrilliantdocuments monthly 0.5 2025-11-18 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1d55b966-ff27-43a8-8437-c8a449f92ad6/Blog2.jpeg Blogs by Colleen Trolove and Miraka Shelly Davies - How to write brilliant documents without spending hours at your desk - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/fe1e1638-4afb-4702-ac22-fec2bab6eb6a/LOGO+UNPROFESSIONAL+BLACK.png Blogs by Colleen Trolove and Miraka Shelly Davies - How to write brilliant documents without spending hours at your desk - Make it stand out Get completely unSchooled. https://www.colleentrolove.co.nz/blog/disneytermsandconditions monthly 0.5 2025-11-18 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/ccd3423b-9c9c-44f6-a237-8f0b0219cb81/Dr+Tangsuan.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - Double Dutch: Disney claims man can’t sue for wife’s death at Disney resort because of Disney+ T&Cs   - Make it stand out Dr. Kanokporn Tangsuan, who passed away from an allergic reaction after eating in Disney Springs (Source: Facebook) https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/bf78d39c-e4c9-40cd-a944-4f5107deefba/Mickey+and+Minnie+Mouse.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - Double Dutch: Disney claims man can’t sue for wife’s death at Disney resort because of Disney+ T&Cs   - Make it stand out The happiest place on earth? https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/0fe1ac9d-4c5b-4147-a299-a36259122f70/Disney%2B+sales+page.png Blogs by Colleen Trolove and Miraka Shelly Davies - Double Dutch: Disney claims man can’t sue for wife’s death at Disney resort because of Disney+ T&Cs   - Make it stand out Disney+ sales webpage https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/6e48e228-20f9-429c-b172-58e209ac9e92/UPW+Black.png Blogs by Colleen Trolove and Miraka Shelly Davies - Double Dutch: Disney claims man can’t sue for wife’s death at Disney resort because of Disney+ T&Cs   - Make it stand out Want to learn more about plain language’s business advantages? Join the School of unProfessional Writing https://www.colleentrolove.co.nz/blog/whynoonereadsyourdocs monthly 0.5 2025-11-18 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/5aea9620-3c31-49fb-a9af-2c121dceeedc/Blog+1+-+three+functions.png Blogs by Colleen Trolove and Miraka Shelly Davies - 5 reasons why nobody’s reading your docs – the painful truth and how to fix it - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/a95229e2-45e6-427f-ae1f-e3ffb10b82c8/Blog+1+-+three+questions.png Blogs by Colleen Trolove and Miraka Shelly Davies - 5 reasons why nobody’s reading your docs – the painful truth and how to fix it - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/251a3651-17eb-4785-9fb9-70f91e4d0c61/LOGO+UNPROFESSIONAL+BLACK.png Blogs by Colleen Trolove and Miraka Shelly Davies - 5 reasons why nobody’s reading your docs – the painful truth and how to fix it - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.colleentrolove.co.nz/blog/plain-language-winning-all-around monthly 0.5 2024-08-09 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/ced37bde-3d0a-427d-a58e-1ba8d7ea4b73/4LZEIZZ_image_crop_135867.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - Plain Language - Winning All Around - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/3ce039e8-d86f-4a63-a047-2b14a0f9d423/Untitled+design+%2820%29.png Blogs by Colleen Trolove and Miraka Shelly Davies - Plain Language - Winning All Around - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/7021cd80-32bd-4a04-bf27-26f98620e8be/Untitled+design+%2821%29.png Blogs by Colleen Trolove and Miraka Shelly Davies - Plain Language - Winning All Around - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/13cd85d6-e457-48d7-97a3-52a594fbd0e1/LOGO+UNPROFESSIONAL+BLACK.png Blogs by Colleen Trolove and Miraka Shelly Davies - Plain Language - Winning All Around - Make it stand out Get completely unSchooled https://www.colleentrolove.co.nz/blog/feeling-stuck-in-your-writing monthly 0.5 2024-08-26 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1c3a0107-1d40-4a33-b293-9a52e77b70db/New+blog+banner+in+SqSp+%286%29.png Blogs by Colleen Trolove and Miraka Shelly Davies - Feeling Stuck in Your Writing? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/f2c21d5c-fae2-4ecc-8be3-a4ea324db183/its+a+mind+game.gif Blogs by Colleen Trolove and Miraka Shelly Davies - Feeling Stuck in Your Writing? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/47aecadf-bd98-4bd8-a764-49b1b4e96afb/better+hurry.gif Blogs by Colleen Trolove and Miraka Shelly Davies - Feeling Stuck in Your Writing? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/68b7f30f-01d4-4437-8902-77a4f49e7c38/Blog+Thumbnails+%28Medium+Rectangle+%28IAB%29%29+%281%29.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - Feeling Stuck in Your Writing? https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/abe0e3da-c442-4c0a-8dcb-9b1cefa7b375/you+can+do+it.gif Blogs by Colleen Trolove and Miraka Shelly Davies - Feeling Stuck in Your Writing? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/7c3dc148-656b-4901-8eae-68e1da9b3dee/LOGO+UNPROFESSIONAL+BLACK.png Blogs by Colleen Trolove and Miraka Shelly Davies - Feeling Stuck in Your Writing? - Make it stand out Get completely unSchooled https://www.colleentrolove.co.nz/blog/preaching-to-the-choir-of-good-writing monthly 0.5 2024-08-28 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/32991b21-4b20-4bb6-b927-140d73e870ef/USE+THIS+ALWAYS+Blog+Thumbnails+for+site+%2811%29.png Blogs by Colleen Trolove and Miraka Shelly Davies - Preaching to The Choir of Good Writing - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/ecc89f91-721d-4be1-bceb-d40430379b3c/Choir+Gif.gif Blogs by Colleen Trolove and Miraka Shelly Davies - Preaching to The Choir of Good Writing - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/8aec1373-b51d-47f5-b8de-a7734035493b/Shelly+Davies+Writing+Advice+Meme.png Blogs by Colleen Trolove and Miraka Shelly Davies - Preaching to The Choir of Good Writing - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/559a8e3c-92d8-41d1-8326-6092081d6e98/WWSD.png Blogs by Colleen Trolove and Miraka Shelly Davies - Preaching to The Choir of Good Writing - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/fee3b8dd-6aa8-429c-8a1c-aa13ee240b1f/Lessons+in+Badassery+Book+by+shelly+davies.png Blogs by Colleen Trolove and Miraka Shelly Davies - Preaching to The Choir of Good Writing - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/587c7448-a627-4a83-a50d-ebe226cda62d/LOGO+UNPROFESSIONAL+BLACK.png Blogs by Colleen Trolove and Miraka Shelly Davies - Preaching to The Choir of Good Writing - Make it stand out Get completely unSchooled https://www.colleentrolove.co.nz/blog/write-shitty-documents monthly 0.5 2024-08-26 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1add7a20-62c5-4f52-abc2-b5444a89e192/1.png Blogs by Colleen Trolove and Miraka Shelly Davies - How to write a shitty document — in 7 steps - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/bb975852-5b56-42ea-aff1-71dcabb1c080/2.png Blogs by Colleen Trolove and Miraka Shelly Davies - How to write a shitty document — in 7 steps - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/8243d844-2035-4dc7-b250-8bf086154c40/3.png Blogs by Colleen Trolove and Miraka Shelly Davies - How to write a shitty document — in 7 steps - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/3cf43750-8611-4328-bdf0-2904a4f02e22/4.png Blogs by Colleen Trolove and Miraka Shelly Davies - How to write a shitty document — in 7 steps - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/8001619b-493c-4295-a937-a51898cc672c/5.png Blogs by Colleen Trolove and Miraka Shelly Davies - How to write a shitty document — in 7 steps - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/5fabe1ea-50d9-4275-b0ef-ceb87686ceb1/6.png Blogs by Colleen Trolove and Miraka Shelly Davies - How to write a shitty document — in 7 steps - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/e80db393-9240-46d7-ab99-3a757c1d54bb/7.png Blogs by Colleen Trolove and Miraka Shelly Davies - How to write a shitty document — in 7 steps - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/9eea6ffb-e70b-41bb-8bfd-1e4f4e1cbb1b/8.png Blogs by Colleen Trolove and Miraka Shelly Davies - How to write a shitty document — in 7 steps - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/6841aa34-02b2-4d7a-b078-f59fbd101542/LOGO+UNPROFESSIONAL+BLACK.png Blogs by Colleen Trolove and Miraka Shelly Davies - How to write a shitty document — in 7 steps - Make it stand out Get completely unSchooled https://www.colleentrolove.co.nz/blog/how-to-communicate-with-customers-part-3 monthly 0.5 2024-08-26 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/13680d7a-7ebc-4277-a752-114385b0387d/Rachel_Saying_ta_da.gif Blogs by Colleen Trolove and Miraka Shelly Davies - How to communicate with customers: Put on their smelly shoes (Part 3) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/d9233e0b-8d63-4998-b0a3-7d7385500978/Kamala_Harris_teaches_writing_for_customer_service.gif Blogs by Colleen Trolove and Miraka Shelly Davies - How to communicate with customers: Put on their smelly shoes (Part 3) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/13df815a-aa59-4c9b-863c-20e71addc5e2/authenticity+can+be+easy.gif Blogs by Colleen Trolove and Miraka Shelly Davies - How to communicate with customers: Put on their smelly shoes (Part 3) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/db0d6176-07dc-4bf3-8e6b-25ee72a8128b/giphy+%2812%29.gif Blogs by Colleen Trolove and Miraka Shelly Davies - How to communicate with customers: Put on their smelly shoes (Part 3) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/251de6a4-a697-4ef8-baff-5b4bcfee0823/NovCon+website+capture.png Blogs by Colleen Trolove and Miraka Shelly Davies - How to communicate with customers: Put on their smelly shoes (Part 3) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.colleentrolove.co.nz/blog/how-to-communicate-with-customers-part-2 monthly 0.5 2024-08-26 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/aac09fed-d5e3-488b-8f91-105d144f3377/workplacevulnerability.gif Blogs by Colleen Trolove and Miraka Shelly Davies - How to communicate with customers: Put on their smelly shoes (Part 2) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/de05ed85-88d6-4a78-ab5d-a417b3ae648e/giphy+%287%29.gif Blogs by Colleen Trolove and Miraka Shelly Davies - How to communicate with customers: Put on their smelly shoes (Part 2) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/ea26e74a-252f-4f90-b364-6737ee2dee76/15c3ef64d24c1b5ad4707473b9c5a4e2.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - How to communicate with customers: Put on their smelly shoes (Part 2) - Make it stand out Connection: I define connection as the energy that exists between people when they feel seen, heard, and valued; when they can give and receive without judgment; and when they derive sustenance and strength from the relationship. - Brené Brown https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/b465057d-e834-49b2-b537-a4a638ec4e6a/giphy+%289%29.gif Blogs by Colleen Trolove and Miraka Shelly Davies - How to communicate with customers: Put on their smelly shoes (Part 2) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.colleentrolove.co.nz/blog/how-to-communicate-with-customers-part-1 monthly 0.5 2024-08-26 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/badb1e09-d15a-4d3a-aa38-b29a79a996c8/giphy.gif Blogs by Colleen Trolove and Miraka Shelly Davies - How to communicate with customers: Put on their smelly shoes (Part 1) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/e165afc3-d2cb-490f-8179-40d17584e00b/giphy+%282%29.gif Blogs by Colleen Trolove and Miraka Shelly Davies - How to communicate with customers: Put on their smelly shoes (Part 1) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/704d819d-5aea-4abc-be9f-eafb961c0645/giphy+%281%29.gif Blogs by Colleen Trolove and Miraka Shelly Davies - How to communicate with customers: Put on their smelly shoes (Part 1) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/53f46c08-76d3-4649-b6d0-dd0bc6f0e37a/ebc9b8219afe9c19a9244b627565bb59.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - How to communicate with customers: Put on their smelly shoes (Part 1) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.colleentrolove.co.nz/blog/hows-your-writer-switch monthly 0.5 2024-08-26 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/b6bb9687-4336-4c96-a201-97b9d192a273/like+a+reader+%281%29.png Blogs by Colleen Trolove and Miraka Shelly Davies - How’s your writer switch? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.colleentrolove.co.nz/blog/the-power-of-leveraging-your-strengths monthly 0.5 2024-08-26 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1637129706005-9W660AI0SXM6QK87F8A1/feature+16.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - The power of leveraging your strengths - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.colleentrolove.co.nz/blog/confidence-in-writing monthly 0.5 2024-08-26 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032053327-6N620ZO8HL2X17MWKTAG/FBMICDROPConfidence.png Blogs by Colleen Trolove and Miraka Shelly Davies - Confidence in writing Shelly Davies: Is it a crisis of confidence? I see you, and you're amazing https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032053549-UZ83ELN7VCSYIZCV8FFC/TwitterAdvocateEmailBrief-1024x576.png Blogs by Colleen Trolove and Miraka Shelly Davies - Confidence in writing Shelly Davies: Is it "for fucks sake" or "for fuck sake"? It's for work, so I want to make sure this sounds professional https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032051615-OUUPUBOY0ETFYNTAZ81C/LinkedInWritingSavesLives.png Blogs by Colleen Trolove and Miraka Shelly Davies - Confidence in writing Shelly Davies: The written word has power! It has weight. It changes things! It gets heard differently. It gets listened to. https://www.colleentrolove.co.nz/blog/managing-expectations monthly 0.5 2024-08-28 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032049914-AT4YF6P318NB92GIOJ4I/MemeExpectations-1024x1024.png Blogs by Colleen Trolove and Miraka Shelly Davies - Managing expectations "But they won't let me write like that" - a meme. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032048314-Z0ULLALL4QZ8L74J3Y2O/Expectations-Happiness.png Blogs by Colleen Trolove and Miraka Shelly Davies - Managing expectations Happiness comes from managing expectations. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032047753-V50O4GMZ3TGDC685IDTG/Expectations-Disappointments.jpeg Blogs by Colleen Trolove and Miraka Shelly Davies - Managing expectations Too many disappointments are usually a sign of too many expectations. https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032049860-HBIM1HQTM45EG6H8L2AT/How-to-manage-resistance-to-Plain-Language-Infographic-410x1024.png Blogs by Colleen Trolove and Miraka Shelly Davies - Managing expectations https://www.colleentrolove.co.nz/blog/how-to-advocate-for-yourself-by-email monthly 0.5 2024-08-28 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032041714-48OP778UBG3A2SPFS41M/How-to-advocate-for-yourself-by-email-Example-1-724x1024.png Blogs by Colleen Trolove and Miraka Shelly Davies - How to advocate for yourself by email How to advocate for yourself by email - letter writing example #1 by Shelly Davies https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032043417-DN5PJJ2KBOZIVHEIF6X0/How-to-advocate-for-yourself-by-email-Example-2-724x1024.png Blogs by Colleen Trolove and Miraka Shelly Davies - How to advocate for yourself by email How to advocate for yourself by email - letter writing example #2 - by Shelly Davies https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032046916-I5OJCMSWAIP7BYELOI1J/TwitterAdvocateEmailsSystems-1024x576.png Blogs by Colleen Trolove and Miraka Shelly Davies - How to advocate for yourself by email How to advocate for yourself by email - "Systems can suck, but we can make them work for us, to advocate for ourselves and our whānau" - by Shelly Davies https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032047162-YJLWK9VTVM7XKVUB9AHX/Write-Better-Emails-GoogleMYB1-.png Blogs by Colleen Trolove and Miraka Shelly Davies - How to advocate for yourself by email Learn how to advocate for yourself in a major way with my Write Better Emails online course. It delivers a never-fail formula to instantly apply to EVERY kind of email - Shelly Davies https://www.colleentrolove.co.nz/blog/writing-for-outcomes-part-3 monthly 0.5 2024-08-28 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032033716-NP5AQIY0SWIF6UK6EAPS/WFOP3EXITInsta-1024x1024.png Blogs by Colleen Trolove and Miraka Shelly Davies - Writing for outcomes - Part 3 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032032516-2BO4EX4XQR8D0GO41WOC/WFOP3Filter.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - Writing for outcomes - Part 3 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632031982395-M09YF4LNL61M1FC474O0/SuccessfulDocReaderInstagram-1024x1024.png Blogs by Colleen Trolove and Miraka Shelly Davies - Writing for outcomes - Part 3 A document is successful if it works for the reader - Shelly Davies https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032032215-T25HE3RYOF50W3IWSRNZ/Untitled-design-4-1024x1024.png Blogs by Colleen Trolove and Miraka Shelly Davies - 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part 2 Being readercentric (AKA empathy), puts us in the shoes of our READERS https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632031982395-M09YF4LNL61M1FC474O0/SuccessfulDocReaderInstagram-1024x1024.png Blogs by Colleen Trolove and Miraka Shelly Davies - Writing for outcomes - part 2 A document is successful if it works for the reader https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032024245-5BSTBH5FXSQ7CYQP2FLV/Language-Cartoon-7291.png Blogs by Colleen Trolove and Miraka Shelly Davies - Writing for outcomes - part 2 "Buzzword jargon buzzword, hyperbole buzzword buzzword, trite rhyming platitude...Yep, looks good" https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032021263-54746Z87FN760ULT9NQF/FitForPurposePart2Insta-1024x1024.png Blogs by Colleen Trolove and Miraka Shelly Davies - Writing for outcomes - part 2 With clarity on outcome and influential readers, you can create fit-for-purpose document structure https://www.colleentrolove.co.nz/blog/writing-for-outcomes-part-1 monthly 0.5 2024-08-28 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032028718-E95QDN2IZ9JNAOWCZ1CR/TwitterWFOP1Templates-1.png Blogs by Colleen Trolove and Miraka Shelly Davies - 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Emails: How to deliver hard messages https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032011142-2HB17G305IUDP8TH4V9O/EmailsFormalRobotInst-1024x1024.png Blogs by Colleen Trolove and Miraka Shelly Davies - Emails: How to deliver hard messages https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032018528-19LPT86V63R3HU51OO7Z/Zombies.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - Emails: How to deliver hard messages https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032010214-K7UBOBKHLBXLMD3QLOO8/Emails_Hard1.png Blogs by Colleen Trolove and Miraka Shelly Davies - Emails: How to deliver hard messages https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032010959-6JSD66ETI4YSXNWC6CKL/Emails_Hard2.png Blogs by Colleen Trolove and Miraka Shelly Davies - Emails: How to deliver hard messages https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632032010516-34R48HQ9UYZUKNO08Q5N/Emails_Hard3.png Blogs by Colleen Trolove and Miraka Shelly Davies - Emails: How to deliver hard messages https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632031989414-7TYMY4XXO3WHOSOPLDED/GoodEmailsHugLINKDIn.png Blogs by Colleen Trolove and Miraka Shelly Davies - Emails: How to deliver hard messages https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632031995515-NAIK2IKW8AYHL9MNJ7TP/Shellyx.png Blogs by Colleen Trolove and Miraka Shelly Davies - Emails: How to deliver hard messages https://www.colleentrolove.co.nz/blog/how-bad-emails-stop-you-getting-things-done monthly 0.5 2021-10-28 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1634758545346-8Q6JN6X2SCIZH8DP2R9H/VT-Virtual-Session.png Blogs by Colleen Trolove and Miraka Shelly Davies - How bad emails stop you from getting things done - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.colleentrolove.co.nz/blog/emails-the-conversation-follow-up monthly 0.5 2024-08-28 https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632031817384-PPEYBVF6220NYTV096FL/420215e1f154b7bfa05a4d91120eb10c-237x300.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - Emails - The Conversation Follow Up https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632031814829-QQUJCM6C55Q9ZPHH03QY/0adb9407967ff3d9de478115aa63da1e-300x300.jpg Blogs by Colleen Trolove and Miraka Shelly Davies - Emails - The Conversation Follow Up https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632031988725-7S6PR9LEOVM70JP9QOK3/ConvoEmailsExampleBad.png Blogs by Colleen Trolove and Miraka Shelly Davies - Emails - The Conversation Follow Up https://images.squarespace-cdn.com/content/v1/614595106d967379cd94e99b/1632031989762-LJUAKXITTB2F5831Q5TU/EmailMemeInsta7-1024x1024.png Blogs by Colleen Trolove and Miraka Shelly Davies - Emails - The Conversation Follow Up Meme - "I've copied..." Let's see you lie your way out of this, asshole - I have evidence. 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