When you book me for any mahi

You agree to:

• pay 50% of our agreed fee up front

• pay by the 20th of the month unless you arrange otherwise.

When you book me for training

Your 50% up-front payment is what confirms your training date.

• If you reschedule within 1 year of the original date: no further charge. I just invoice the other 50% after the new date.

• If you reschedule beyond 1 year of the original date: no refund. I treat it like a new booking.

• If you cancel: no refund, no further charge.

• If I cancel: we reschedule or you get a full refund.

To prepare and customise your training, or for writing jobs

You're welcome to send me writing samples and internal guidance docs like style and brand guides. I will:

• treat them confidentially

• store them on my computer system

• delete them if you ask me to.

Who sees the documents

I might show the documents to your staff during trainings. Please tell me if you don't want me to do this.

If a security breach happens at my end

I will:

• tell you straight away

• secure your information in my system as quickly as possible

• keep communicating with you until the breach is resolved.

Don’t want me to use AI in the work I do for you?

That’s fine, but please tell me before the work starts.

Here’s what I don’t do

I don't write stuff with AI and pretend it was my own work.

But I do use AI tools to make:

• your learning experiences more customised and effective

• me quicker and better at my mahi.

For example, I use AI to:

• research your industry and organisation

• create learning scenarios relevant to your world

• help rewrite small sections of your writing samples that have no identifying information

• augment my editing and proofreading.

After trainings

I email the participants:

• a link to my Resources webpage

• a request for a Google review

• an opportunity to sign up to my newsletter of writing tips.

Don’t want me to send emails to the participants?

That’s fine, but please tell me before the training happens.

If you ask about my services, I'll add you to my client list.

You'll get emails from me.

You can unsubscribe any time.