Conversational choices in an insurance policy

Here are two excerpts from the Plain Language Awards 2022 winner of the legal documents category. 

I love that MAS commits to using we, you, and they

And because it's 'not that simple', a little further on, they define the three roles you and they might have.

To draw attention to the important information, MAS uses:

• colour

• shaded boxes

• numbers

Notice that MAS doesn't use:

• all caps

• the heading IMPORTANT NOTICE

Hooray!