Write Better Emails

1-day Email Writing course, in person or online

Download a PDF of this course description

Colleen Trolove

Why it matters

Sick of emails?

  • Sick of wasting time chasing up unanswered emails?

  • Sick of explaining over the phone things you already said in an email?

  • Sick of long, drawn out back-and-forths where people keep asking questions you’ve already answered?

Some of us spend 75% of our workday emailing!

It’s usually an incredibly inefficient use of our time.

Let’s reclaim our email power

Following some simple principles to structure an email can mean your emails actually get read!

  • Get your key messages across almost instantly

  • Get quick responses

  • Get the answers and actions you’re looking for

Ultimately, SAVE YOURSELF TIME!

People will love working with you

You’ll get a reputation for being efficient, easy to work with, and friendly but no nonsense.

What the training covers

Focusing on the readers

  • Put yourself in the readers’ shoes

  • What all readers want to see in emails

  • Bottom line up front

Subject lines that grab attention

  • Tune into your readers’ key questions

  • Use those questions to get your email opened

The extraordinary email formula

  • A way to emphasise messages and actions, as well as be a nice human

  • The power of headings and bullets to be direct but not blunt

  • Practise, practise, practise!

The subtleties of tone

  • What is tone?

  • The tone spectrum

  • How to create a genuine, human tone

Current trends in business writing

  • What is plain language?

  • Practical

  • Personal

  • Pared back

  • Positive

Email etiquette

  • What’s okay

  • What’s not okay

  • What’s annoying as hell

The specifics

Who’s it for?

Up to 14 people who write emails at work

How long?

1 full day at your venue

How much?

All trainings are $8,000 + gst per day plus travel

What format?

In person or online, but not a mix of both

Before the training

You can give me email samples to use in the training (optional)

To bring on the day

  • Laptops

  • Your own emails to work on

Colleen Trolove

Download the full course outlines

Plus the ROI information you need to make a strong business case for this training!

Course descriptions

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    Commissioning and Reviewing

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    This day-long workshop explores the art of being clear and approachable at the same time.

    Regulatory Communication - all the info

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    Ahhhhmm, no, you shouldn’t. Because every report is different. There is no one right way. But I can give you the tools and the confidence to figure out how to write the right report, every time.

    Report Writing - all the info

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    Business Writing - all the info

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    Clear and Concise - all the info

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    This stuff really is some kind of magic. (Well it’s actually neuroscience, but, you know…)

    Write Better Emails - all the info

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    Writing Board Papers

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    This training’s for peer reviewers, managers, and senior leaders.

    Reviewing Writing - all the info

  • What even is technical writing? Well, if you’re communicating complex information, you’re doing it. And most of us do technical writing without any guidance or qualification. Take a couple of days to find out what you should be doing. What’s current industry best practice? A few powerful tools will make all the difference!

    Technical Writing - all the info

  • Although it would be nice to do a Jerry Maguire and scream SHOW ME THE MONEY at the top of your lungs, that doesn’t seem to get the best results in a business setting. So here’s a training to teach you the art and skill of persuading (so people will show you the money).

    Business Cases and Proposals - all the info

  • If you want to write policies to tick a box and sit on a shelf, find another course! Our focus here is to write policies that both work for your business AND get used by the people who need them. We’ll cover all the good foundational stuff of clear, modern business writing, then we’ll focus on the requirements of policy and procedural writing at a specialist level.

    Policies and Procedures - all the info