Conversational choices in an insurance policy

"This is a legally binding document. We can't use 'we' and 'you'."

Thank goodness this kind of thinking is going out of style! And well done MAS for starting your Income Security policy as you mean to go on.

Below are two excerpts from the Plain Language Awards 2022 winner of the legal documents category. 

I love that MAS commits to using we, you, and they

And because it's 'not that simple', a little further on, they define the three roles you and they might have.

To draw attention to the important information, MAS uses:

  • colour

  • shaded boxes

  • numbers


Notice that MAS doesn't use:

  • all caps

  • the heading IMPORTANT NOTICE


Hooray!

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